Instructions: Please type your responses to the questions below and submit the completed document. Your write-up should be about 1 page in length (single-spaced).
Material Covered:
1. The Making of a Manager, Chapter 10: Nurturing Culture
2. NUMMI 2015 (audio recording from NPR’s ‘This American Life’, Episode #561;
http://www.thisamericanlife.org/) *Do not listen to the “NUMMI” episode (Episode #403). Be sure to listen to
“NUMMI 2015.”
Question 1: Describe the work environment at the Fremont plant when it was run by General Motors
(GM).
Question 2: How did Toyota and NUMMI management go about getting their employees to learn the
Toyota Production System?
Toyota Production System?
Question 3: In Chapter 10 of The Making of a Manager, Julie Zhuo notes that culture consists of the
norms and values that govern how things get done.
norms and values that govern how things get done.
a) What were the norms and values of the workers at the GM Fremont plant?
b) What were the norms and values of the workers at the NUMMI plant?
c) How did the managers at NUMMI support the norms and values noted above?
b) What were the norms and values of the workers at the NUMMI plant?
c) How did the managers at NUMMI support the norms and values noted above?
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